Privacy Policy

Welcome to HappyLokam — India's premium celebration and event booking platform. At HappyLokam, we help you discover, explore, and book venues, services, weddings, birthdays, anniversaries, and every special experience worth celebrating.

We deeply value your trust. This Privacy Policy explains clearly and honestly how we collect, use, and protect your personal information when you use our website or mobile application. We've written this in plain language so it's easy to understand — no confusing legal jargon.

By using HappyLokam, you agree to the practices described in this policy. If you ever have questions, we're always here to help.

To give you a seamless and personalized celebration experience, we may collect the following types of information:

• Personal Identification: Your name, email address, and phone number when you create an account or make a booking.
• Profile Information: Your profile photo, preferences, and any details you choose to add to your account.
• Booking Details: Information about the venues, services, and celebrations you explore or book through our platform.
• Device Information: Your IP address, browser type, operating system, and mobile device identifiers to ensure our app works well for you.
• Location Information: With your permission, we may collect your location to help you discover nearby venues and local experiences.
• Payment-Related Details: Transaction information processed securely through our trusted payment gateways. We never store full card numbers on our servers.

We only collect information that helps us serve you better.

We use your information to operate and continuously improve the HappyLokam platform. Here's how:

• Booking Management: Processing your reservations, confirming bookings, and managing your event details seamlessly.
• Customer Support: Responding to your questions, resolving issues, and making sure every celebration goes smoothly.
• Notifications: Sending booking confirmations, important updates, and relevant offers. You can opt out of promotional messages anytime.
• Platform Improvement: Analyzing usage trends to build better features and fix issues faster.
• Security & Fraud Prevention: Protecting our community by detecting and preventing suspicious activities.
• Personalized Experience: Tailoring recommendations and search results based on your interests and past bookings.

To deliver a world-class experience, HappyLokam integrates with select trusted third-party services. These may include:

• Firebase: For secure authentication, cloud storage, and real-time features.
• Google Services: Including Google Maps for location features, venue discovery, and analytics.
• Payment Gateways: Industry-leading processors like Razorpay to handle transactions securely and reliably.
• Analytics Tools: Software that helps us understand how the platform is used so we can keep improving it.
• Maps & Location Services: To show nearby venues, route directions, and local discovery features.

We only share the minimum necessary information with these partners. All third-party providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

Protecting your data is one of our most important responsibilities. We implement industry-standard security measures including:

• Encryption: All data transmitted between you and HappyLokam is encrypted using secure HTTPS connections.
• Secure Storage: Your personal data is stored in secure, access-controlled environments with regular security reviews.
• Payment Security: Payment processing is handled entirely by certified payment gateways. We never store sensitive payment credentials on our servers.
• Access Controls: Only authorized team members with a legitimate need can access personal data.

While no digital system is 100% immune to threats, we continuously work to maintain the highest standards of security so you can celebrate with confidence.

You are in control of your personal information. At any time, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Update: Correct or update any inaccurate or incomplete information in your profile.
• Delete: Request the deletion of your account and all associated personal data.
• Opt-Out: Unsubscribe from marketing communications at any time — directly in the app or by contacting us.
• Contact Support: Reach our team anytime for privacy-related questions or concerns.

To exercise any of these rights, simply reach out to us at support@happylokam.com. We aim to respond within 72 hours.

Our website and app may use cookies and similar tracking technologies to improve your experience. These help us:

• Remember your preferences and login state
• Understand how visitors use our platform
• Deliver relevant content and features
• Improve overall platform performance

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some features of the platform, but core booking functionality will remain available.

HappyLokam is designed for users aged 13 and above. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal data from a child under 13, we will promptly delete that information from our systems. If you believe a child has provided us with personal information, please contact us immediately at support@happylokam.com.

We may update this Privacy Policy from time to time as our platform evolves or as required by law. When we make significant changes, we will:

• Post the updated policy on this page with a new effective date
• Notify you via email or in-app notification for material changes

We encourage you to review this policy periodically. Your continued use of HappyLokam after any changes means you accept the updated policy.

Have questions, concerns, or requests about this Privacy Policy or your personal data? Our team is always happy to help.